How We Handle Your Information

Sparklyn Cleaning Co. ("Sparklyn," "we," "us," or "our") is a locally owned cleaning company serving Richmond, Virginia and the surrounding areas. We are committed to earning and keeping the trust of everyone who visits our website or uses our services.

We want to be clear from the start: Sparklyn does not sell, rent, or trade your personal information or email address to other companies for their marketing. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have.

We collect the information you give us directly — such as your name, email address, phone number, service address, and any details about your cleaning needs — when you request a quote, book a service, fill out a form, or contact us. We also collect limited technical information automatically when you visit our website, such as your browser type, device, and general usage patterns.

Our website uses cookies — small files stored on your device — to help the site function properly and to improve your experience. You can control or clear cookies at any time through your browser settings, though some features of the site may not work as intended without them.

We may use tools such as Google Analytics to understand how visitors find and use our website. These tools collect aggregated, anonymized data about site traffic and behavior, which helps us improve our content and services. This information is not used to personally identify you.

We use the information we collect to provide and schedule our cleaning services, respond to your questions, send confirmations and service-related updates, process payments, improve our website and offerings, and, where you have agreed, share occasional news or promotions. We use your information only for legitimate business purposes.

When you submit a form or contact us, we store the details you provide so we can respond and keep an accurate record of our communications. If you apply to partner with us, we use the information you share to review your application and follow up with you.

We may share limited information with trusted service providers who help us operate our business — for example, payment processors, scheduling tools, or website hosting and analytics providers. These partners are only given the information they need to perform their services and are expected to protect it. We may also disclose information when required by law.

We take reasonable measures to protect your personal information from loss, misuse, and unauthorized access. While no method of transmission or storage is completely secure, we work to safeguard your data and limit access to those who need it to serve you.

You have the right to access, correct, or request deletion of the personal information we hold about you. You may also opt out of promotional communications at any time. To make a request, simply contact us at info@sparklyncleaningco.com and we will respond promptly.

Our website and services are intended for adults. We do not knowingly collect personal information from children under the age of 18. If you believe a child has provided us with personal information, please contact us so we can remove it.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we make material changes, we will update the date below and, where appropriate, notify you. We encourage you to review this page periodically.

If you have any questions about this Privacy Policy or how we handle your information, please reach out. Email info@sparklyncleaningco.com or call (804) 409-4787.