Frequently Asked Questions

You can book directly online through our booking system, available 24/7. Select your service, choose a date and time that works for you, and receive instant confirmation. No phone tag required.

We recommend booking at least 48 hours in advance to ensure your preferred date is available. For same-day or next-day cleans, contact us directly and we'll do our best to accommodate.

Absolutely. Recurring cleaning is our most popular option. You can choose weekly, bi-weekly, or monthly visits. Recurring clients receive priority scheduling, consistent team assignments, and locked-in pricing.

We ask for at least 24 hours' notice for cancellations or rescheduling. This allows us to offer the slot to other clients and ensures our team is fairly compensated for their time.

Our pricing is based on the size of your home or space, the type of service requested (standard, deep clean, move-in/out, etc.), and the frequency of cleaning. You'll see the price before confirming your booking — no surprises.

No. We believe in transparent pricing. The price you see when booking is what you pay. We'll only discuss additional costs if you request add-ons or if a property is significantly larger or more complex than described.

Payment is processed after your cleaning is completed. We want you to be satisfied with the service before you're charged.

We accept all major credit and debit cards through our secure booking system. We do not currently accept cash or checks.

No. Most of our clients are away during their cleaning. Simply provide access details when booking (door code, lockbox, key with a neighbor, etc.) and we'll take care of the rest. You'll receive a notification when we're done.

Yes, we bring all necessary supplies and equipment. If you have a preference for specific products (eco-friendly, fragrance-free, etc.) or if you'd like us to use your own supplies, just let us know when booking.

A standard clean covers routine maintenance — surfaces, floors, bathrooms, kitchen, and common areas. A deep clean goes further, including inside appliances, baseboards, grout, behind furniture, inside cabinets, and detailed wall cleaning. We recommend a deep clean for first-time clients.

Inside appliances are included in our deep clean and move-in/move-out services. For standard recurring cleans, we wipe down the exterior of appliances. If you'd like inside appliances cleaned on a standard visit, just let us know when booking.

Yes. Sparklyn Cleaning Co. is fully insured. This protects both our team and your property in the unlikely event of an accident.

Yes. Every member of our team undergoes a background check before working with any client. Your safety and peace of mind are our priority.

We stand behind our work. If you're not satisfied with any aspect of your cleaning, let us know within 24 hours and we'll return to make it right at no additional charge.

Yes. We're accustomed to working in homes with pets. Please let us know about your pets when booking so we can plan accordingly and ensure their safety and comfort during the clean.